Advanced Skill Certificate Program in
IT Customer Care Executive - Voice | Non Voice
Our IT Customer Care Executive skill course aim to accelerate your digital admin and management career by making you a proficient in this domain though Govt. of India approved international standard skill course curriculum. Through this course, you will learn and gain in-depth skills in Voice and Non Voice of Building and Maintaining Positive Customer Relationships, Customer Outreach and Engagement, Customer Support and Feedback Management, Use Basic Gen AI for Customer Service, Integration and Management of BPM Platforms, Providing Customer Service via Email and Chat, Enhancing Service Quality and Customer Satisfaction, Apply principles of professional practice at the workplace, Employability Skills. Besides, you will gain hands on experience working on real time exercises, assignments and projects that will make you to become industry ready and a certified IT Customer Care Executive.
Learning Mode
Offline | Live Online Hybrid | Blended Mode of Learning
Course Duration
3 Months, 100% Hands-On Practice and Experiential Learning
Skill Certification
Nationally & Internationally Industry Recognized Govt. Skill Certificate
Credits Points
Credits Points eligible for Higher and Continuous Education
Career Guidance
Career Guidance by Industry Experts
Employability Skills
Employability and Life Skills
Job Role Description
The IT Customer Care Executive is responsible for addressing customer queries through voice and non-voice channels. They use basic generative artificial intelligence (Gen AI)-based tools and BPM platforms in both voice and non-voice processes. The individual answers customer inquiries, resolves problems, records complaints and collects customer feedback.
IT Customer Care Executive Skill Course Overview
Our IT Customer Care Executive skill course aim to accelerate your digital admin and management career by making you a proficient in this domain though Govt. of India approved international standard skill course curriculum. Through this course, you will learn and gain in-depth skills in Voice and Non Voice of Building and Maintaining Positive Customer Relationships, Customer Outreach and Engagement, Customer Support and Feedback Management, Use Basic Gen AI for Customer Service, Integration and Management of BPM Platforms, Providing Customer Service via Email and Chat, Enhancing Service Quality and Customer Satisfaction, Apply principles of professional practice at the workplace, Employability Skills. Besides, you will gain hands on experience working on real time exercises, assignments and projects that will make you to become industry ready and a certified IT Customer Care Executive.
Why join in IT Customer Care Executive Skill Course ?
Hottest job of the 21st Century & Growing Industry
Nearly 11.7 million workforce is employed under Management Services & Support, Office Administration, Professional Skills with a potential to add 1.4 million more by 2025.
Increasing Jobs Demand & Career Scope
Skilled workforce demands is projected about 300 – 800 million by 2031 across the world in various domains Hence, a head start will prove to be beneficial
Why learn IT Customer Care Executive Skill Course from NR TECHNOLOGIES ?
Mode of Training
Classroom
Live Online
Hybrid
Week Days | Weekend
Skill Course Duration
Skill Course Duration : 3 Months Curriculum curated for students career by experts
100% Hands-On Practice
Fully Live Demo and 100% Hands
On-Practices, Exercises by Industry Expert Trainers & Mentors
Expert Trainers & Mentors
Learn from Industry experienced & Expert Trainers and Mentors
Experiential Learning
Exercise, Quizzes, Assignments, Real Time Projects guide by industry Expert Trainers & Mentors
Govt. Skill Certificate
Skill Courses Curriculum curated and approved by Govt. of India and Internationally recognized Skill Certification
Credit Points Transfer
Credit Points Transfer Eligible Skill Course for Higher and Continuous Education
Skill Competition & Career Guidance
Skill Competition arrangement and Career Guidance by Domain Experts
IT Customer Care Executive - Voice & Non Voice Job Role Curriculum - Skills and Technologies Covered
- Introduction to the IT-ITeS/BPM Industry and the job role of an IT Customer Care Executive
- Building and Maintaining Positive Customer Relationships
- Elective 1: Voice
- Customer Outreach and Engagement
- Customer Support and Feedback Management
- Use Basic Gen AI for Customer Service
- Integration and Management of BPM Platforms
- Elective 2: Non-Voice
- Providing Customer Service via Email and Chat
- Enhancing Service Quality and Customer Satisfaction
- Using Basic Gen AI for Enhanced Email and Chat Support
- Integrating BPM Platforms in Non-Voice Customer Support
- VoIP Softphone
- BPM platforms
- Generative AI-Powered Chatbots
- Email and chat platforms
- Apply principles of professional practice at the workplace
- Projects and Exercises
- English Communication Training
- Employability Skills | Softskills
Software Tools and Frameworks covered
Disclaimer: NR TECHNOLOGIES reserves the right to modify, amend or change the structure of module & the curriculum as per govt. guidelines and industry requirements
What role can an IT Customer Care Executive Professional play?
- IT Customer Care Executive
- Senior Customer Support Executive
- Customer Care Executive - Voice
- Customer Care Executive - Non Voice
- Customer Response Executive
- Customer Support Executive
- Email & Chat Support Executive
- Junior Customer Support Executive
- Technical Support Executive Voice Process
- Technical Support Executive Non Voice Process
- Customer Care Associate
- Trainer | Educator
Who can enroll in IT Customer Care Executive Course ?
- CBSE | Matric Board : 10th, 11th, 12th Standard / Grade pursuing or completed Computer & Non Computer Science students
- State Board : 10th, 11th, 12th Grade pursing or completed Computer and Non Computer Science students
Placement Skill Training Program Process Flow
1. Apply
Online | Offline
Fill and apply to the course with applicant required details
2. Orientation & Counselling
Review your application then orient, counsel & finalize the right domain skills and career path
3. Enrollment & Skill Training
Enroll candidate selected skill course(s) and pay the course fee and proceed training & Project(s)
4. Skill Certification
Assess candidate skills and distribute internationally recognized industry valid govt. Skill Certificate
5. Career Guidance
Finally Career Guidance will be provided by Industrial Experts
Upcoming Batch Schedule
| Training Start Date | Name of Course(s) Start | Mode of Training | Batch Mode | Training Conduction Time Schedule | Batch Time & Duration | Course Fee Offer | Last Date to register avail Fee Offer | Are you interested to Join? |
|---|---|---|---|---|---|---|---|---|
|
03 Feb 2025 |
All Courses |
Class Room |
Weekdays (Mon – Fri) Weekend (Sat-Sun) |
07.00 AM – 10.00 PM Learners’ can choose any 1.5 Hrs to 2 Hrs batch track |
1.5 Hours Session/Day |
50% |
02 Feb 2025 |
|
|
03 Feb 2025 |
All Courses |
Live Online |
Weekdays (Mon – Fri) Weekend (Sat – Sun) |
As per Learners’ convenient time schedule |
1.5 Hours Session/Day |
50% |
02 Feb 2025 |
|
|
03 Feb 2025 |
All Courses |
Hybrid |
Live Online -Weekdays Weekend Offline- Practical & Doubt Resolution Sessions ( As per requirement-Weekend or Weekdays |
As per Learners’ convenient time schedule |
1.5 Hours Session/Day |
50% |
02 Feb 2025 |