Advanced Skill Certificate Program in
IT Customer Care Executive - Voice | Non Voice
Our IT Customer Care Executive skill course aim to accelerate your digital admin and management career by making you a proficient in this domain though Govt. of India approved international standard skill course curriculum. Through this course, you will learn and gain in-depth skills in Voice and Non Voice of Building and Maintaining Positive Customer Relationships, Customer Outreach and Engagement, Customer Support and Feedback Management, Use Basic Gen AI for Customer Service, Integration and Management of BPM Platforms, Providing Customer Service via Email and Chat, Enhancing Service Quality and Customer Satisfaction, Apply principles of professional practice at the workplace, Employability Skills. Besides, you will gain hands on experience working on real time exercises, assignments and projects that will make you to become industry ready and a certified IT Customer Care Executive.
Learning Mode
Offline | Live Online Hybrid | Blended Mode of Learning
Course Duration
3 Months, 100% Hands-On Practice and Experiential Learning
Skill Certification
Nationally & Internationally Industry Recognized Govt. Skill Certificate
Credits Points
Credits Points eligible for Higher and Continuous Education
Placement Assist.
100% Placement Assistance and Career Guidance
Employability Skills
English, Employability and Life Skills for Job Placement & Career
Job Role Description
The IT Customer Care Executive is responsible for addressing customer queries through voice and non-voice channels. They use basic generative artificial intelligence (Gen AI)-based tools and BPM platforms in both voice and non-voice processes. The individual answers customer inquiries, resolves problems, records complaints and collects customer feedback.
IT Customer Care Executive Skill Course Overview
Our IT Customer Care Executive skill course aim to accelerate your digital admin and management career by making you a proficient in this domain though Govt. of India approved international standard skill course curriculum. Through this course, you will learn and gain in-depth skills in Voice and Non Voice of Building and Maintaining Positive Customer Relationships, Customer Outreach and Engagement, Customer Support and Feedback Management, Use Basic Gen AI for Customer Service, Integration and Management of BPM Platforms, Providing Customer Service via Email and Chat, Enhancing Service Quality and Customer Satisfaction, Apply principles of professional practice at the workplace, Employability Skills. Besides, you will gain hands on experience working on real time exercises, assignments and projects that will make you to become industry ready and a certified IT Customer Care Executive.
Why join in IT Customer Care Executive Skill Course ?
Hottest job of the 21st Century & Growing Industry
Nearly 11.7 million workforce is employed under Management Services & Support, Office Administration, Professional Skills with a potential to add 1.4 million more by 2025.
Increasing Jobs Demand & Career Scope
Skilled workforce demands is projected about 300 – 800 million by 2031 across the world in various domains Hence, a head start will prove to be beneficial
Who is this skill course for ?
Fresher and Students
All Accounts, Finance, Commerce and Business Management pursuing students and other aspirants who are looking to start a admin and management based career path in Commerce, Business and all sorts of industries.
Career Transition
Professionals who wish to transition to a high-growth admin and business management domain and its associated career with industry-ready skills
Why learn IT Customer Care Executive Skill Course from NR TECHNOLOGIES ?
Mode of Training
Classroom
Live Online
Hybrid & Blended
Mode of Training & Learning
Course Duration & Credit Points
3 Months, Credit Points
Skill Training Course :
Instructor-Led Live Demo +
Hands-On Practice + Projects + OJT
Job-Ready Course Curriculum
Multi-skills in One Pack,
Industry-ready curated & aligned Course Curriculum & approved by Govt.
100% Hands-On Practice
Fully Live Demo and Hands
On-Practices, Exercises by Industry Expert Trainers & Mentors
Real Time Projects Experiential Learning & OJT
Real Time Projects guidance by Industry Experts & Mentors and
On the Job Training [OJT]
English, Employability &
Soft Skills
Technical & Professional English Communication Training and
Professional, Leadership, Problem Solving Skills and Entrepreneurship & Life Skills etc. embedded skill
Mock Interview &
Skill Enhancement
1 : 1 Mock Interview
Preparation., Review and Skill Enhancement by Industry Experts & Mentors
Placement & Career Assistance
100% Placement | Hiring Arrangements & Assist.
Career Guidance & Profile Building Assist.
Expert Trainers & Mentors
Learn from Industry experienced Trainers and Mentors
Internationally Recognized Govt. Skill Certification
Nationally and Internationally
Industry Recognized Govt. Skill Competency Certification
Credits Transfer Eligibility
Credit Points Transfer Eligibility Skill Course for Higher Education &
Life Long Continuous Education
Nominal Course Fee & Dedicated Portal Access
Nominal Course Fee &
2000+ Hiring Partners and Govt. & Sector Job Portal Access for National & International Placement
IT Customer Care Executive - Voice & Non Voice Job Role Curriculum - Skills and Technologies Covered
- Introduction to the IT-ITeS/BPM Industry and the job role of an IT Customer Care Executive
- Building and Maintaining Positive Customer Relationships
- Elective 1: Voice
- Customer Outreach and Engagement
- Customer Support and Feedback Management
- Use Basic Gen AI for Customer Service
- Integration and Management of BPM Platforms
- Elective 2: Non-Voice
- Providing Customer Service via Email and Chat
- Enhancing Service Quality and Customer Satisfaction
- Using Basic Gen AI for Enhanced Email and Chat Support
- Integrating BPM Platforms in Non-Voice Customer Support
- VoIP Softphone
- BPM platforms
- Generative AI-Powered Chatbots
- Email and chat platforms
- Apply principles of professional practice at the workplace
- Projects and Exercises
- English Communication Training
- MNC Mock Interview Prep
- Employability Skills | Softskills
Software Tools and Frameworks covered
Disclaimer: NR TECHNOLOGIES reserves the right to modify, amend or change the structure of module & the curriculum as per govt. guidelines and industry requirements
What role can an IT Customer Care Executive Professional play?
- IT Customer Care Executive
- Senior Customer Support Executive
- Customer Care Executive - Voice
- Customer Care Executive - Non Voice
- Customer Response Executive
- Customer Support Executive
- Email & Chat Support Executive
- Junior Customer Support Executive
- Technical Support Executive Voice Process
- Technical Support Executive Non Voice Process
- Customer Care Associate
- Trainer | Educator
Who can enroll in IT Customer Care Executive Course ?
- Fresher–Undergraduates - Engineering / Non Engineering – Any Dept.
- Pursuing Undergraduates - 1st / 2nd /3rd / 4th Year -Engineering / Non Engineering – Any Dept.
- Fresher Diploma -Any Dept.
- Pursuing Diploma - 2nd /3rd Year - Any Dept.
- Non-IT Professionals in any sector - Experienced or Inexperienced
- 10th | 12th Grade Pursuing | Completed Candidates
- HSC | ITI (2 Years Trades) any trade
- All aspirants who are entering admin and management professionals
Placement Skill Training Program Process Flow
1. Apply
Online | Offline
Fill and apply to the course with applicant required details
2. Orientation & Counselling
Review your application then orient, counsel & finalize the right domain skills and career path
3. Enrollment & Skill Training
Enroll candidate selected skill course(s) and pay the course fee and proceed training & Project(s)
4. Skill Certification
Assess candidate skills and distribute internationally recognized industry valid govt. Skill Certificate
5. Job Placement
Finally the trained candidates will be placed in high paying jobs
Upcoming Batch Schedule
| Training Start Date | Mode of Training | Batch Mode | Training Conduction Time Schedule | Batch Time & Duration | Course Fee Offer | Last Date to register avail Fee Offer | Are you interested to Join? |
|---|---|---|---|---|---|---|---|
|
01-09-2025 |
Class Room |
Weekdays (Mon – Fri) Weekend (Sat-Sun) |
07.00 AM – 10.00 PM Learners’ can choose any 1.5 Hrs to 2 Hrs batch track |
1.5 -2.0 Hours Session/Day |
60% |
31 Aug 2025 |
|
|
01-09-2025 |
Live Online |
Weekdays (Mon – Fri) Weekend (Sat – Sun) |
As per Learners’ convenient time schedule |
1.5 -2.0 Hours Session/Day |
60% |
31 Aug 2025 |
|
|
01-09-2025 |
Hybrid |
Live Online -Weekdays Weekend Offline- Practical & Doubt Resolution Sessions ( As per requirement-Weekend or Weekdays |
As per Learners’ convenient time schedule |
1.5 -2.0 Hours Session/Day |
60% |
31 Aug 2025 |
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